1
1. What is GEM?
The Genasys Emergency Management (GEM) system is a multi-channel (i.e. SMS, voice,
email, etc.) communication solution that provides lifesaving emergency information.
2. What types of notifications/messages will I receive from GEM?
The GEM notification system may be used to alert residents and subscribers about
issues impacting safety, such as tornados, floods, gas leaks, power outages, and other
emergency notifications.
3. Who can register?
Anyone who lives, works, or owns property in a notification area where GEM is being used
can sign up. Visitors or people with family in the notification area may also register.
4. How do I register?
Visit the registration portal to sign up for notifications and designate how you would like
to be contacted. To receive text alerts, you must add your SMS (text message) phone
number(s).
5. Why do I get the pop-up message “Email is already registered” or “Number is already
registered”?
During setup of our system, it is possible that someone has already added contact data.
If you receive one of these messages, simply return to the login screen and click
on "Forgot your Password?". Then use the email or number to receive a temporary
password. The number must be able to receive text messages.
6. My contact information has changed, how do I update it?
Login to the system portal and go to the page that needs to be updated. For instance,
account or emails, and update your information. Remember to click the “Update” button
when done.
F R E Q U E N T L Y A S K E D Q U E S T I O N S
GEM Alerts
1
2
7. How will I know if a phone call, email, or text (SMS) is coming from our Alerting System?
Email messages will come from (noreply@genasys.com) and have your Alerting System
name or identity, phone calls will display Caller ID with a local area code and prefix, and
text/SMS messages will use the sender ID 65513. We recommend you create a contact in
your phone with this information.
8. Do I need to provide an address or location?
Providing a home or work location is not required; however, not having a location in the
system will prevent you from receiving critical weather alerts, such as tornadoes, and other
alerts that are geo-targeted (i.e., location based).
9. Will my contact information be shared with others?
No, the information you provide will only be used by our system and admins only, to send
you alerts. Your contact information will never be sold to an outside entity.
10. What are some reasons alerts from this alerting system may not be delivered to me?
● Your contact information is not up to date
● You did not enable the SMS checkbox
● Your phone is off or busy for an extended period of time
● Your email provider may have placed the email in the spam/junk folder. Please add
(noreply@genasys.com) to your trusted mail list.
● Our alerting staff will be able to see the call/email/text results of an alert. It is
recommended you have more than one contact method registered.
11. How do I remove my information from the system?
You can unsubscribe directly from the registration portal Login to the system portal (shown
below) and go to the unsubscribe button, then follow the prompts. This will delete your
contact data from the system.
2
F R E Q U E N T L Y A S K E D Q U E S T I O N S
GEM Alerts
33
First time user(s), select the "Click here to register" link
Enter an email (or phone number that can receive text messages) and a password. Then
select "Register“
F R E Q U E N T L Y A S K E D Q U E S T I O N S
GEM Alerts
44
After the Account information has been completed, use the menu icons on the left to
add additional information as appropriate:
• Additional emails – home or personal email
• Additional phone numbers – note: no voice calls will be sent through the system so
any number added must be able to receive text messages
• Locations – add your work and home addresses (see next page)
* These icons or on the left side
of your registration screen
after sign in.
F R E Q U E N T L Y A S K E D Q U E S T I O N S
GEM Alerts
55
When adding locations, you will want to give the location a name (ex: Work or Home).
Line 1 = the street address
Line 2 = suite or apt #
Once Line 1, City, and State fields are completed, press the geolocate button. Confirm the
red triangle is in the correct location, then select "Create"
F R E Q U E N T L Y A S K E D Q U E S T I O N S
GEM Alerts
